Dawsco Assist answers your customers' questions for you
Dawsco Assist is an AI assistant that answers customer questions on your website and by email, using your own documents and prices. It works around the clock and hands over to your team when a person is needed.
Key capability
Accurate answers from your own documents
Dawsco Assist reads the documents you give it, such as price lists, policies and guides, and answers only from them. If it does not know, it says so and passes the question to you.
- Answers in your voice.
- Replies sound like your business and quote your actual prices and policies.
- Sources shown.
- Every answer links to the document it came from, so staff can check it in a click.
- Handover to a person.
- Unsure or sensitive questions go to your team with the full conversation attached.
Everything you need
Set up in days, simple to run
You do not need a technical team. We set it up with you, and after that you manage it from one dashboard.
- Always on.
- Customers get an answer in seconds, including evenings and weekends.
- Learns from your documents.
- Upload files or link your website. Updates take effect straight away.
- Website and email.
- Add a chat window to your site and let it draft replies to common emails.
- Clear reports.
- See what customers ask, how many questions it answered and where it needed help.
- Private by default.
- Your data is never used to train public AI models.
- Quick to start.
- Most businesses are live within a week of sending us their documents.
Highlights
Built for busy small businesses
Answers
Fewer repeat questions for your team
Opening hours, prices, delivery times and how-to questions are answered instantly, so your staff can focus on work that needs a person.
Integrations
Works where your customers are
Add it to your website or email, and connect your calendar and booking tools.
Security
Your data stays yours
Encrypted, access-controlled and never used to train public models.
Reporting
See what customers really want
Weekly summaries show the most common questions, unanswered topics and busy times, so you can improve your website and your service as well as your answers.
Questions about Dawsco Assist
- What is Dawsco Assist?
It is an AI assistant that answers your customers' questions on your website and by email, using your own documents. It hands over to your team when it is unsure.
- How long does it take to set up?
Most businesses are live within a week of sending us their documents. We do the set-up and testing with you.
- Will it give wrong answers?
It answers only from your documents and says when it does not know. Every answer shows its source, and you can review conversations at any time.
- How much does it cost?
A flat monthly plan, with no per-question charges. See our pricing page for current plans, or talk to us for a recommendation.
- Is our data used to train AI models?
No. Your documents and conversations are used only to answer your customers and are never used to train public models.
- Can we try it before we commit?
Yes. We can set up a short pilot with a sample of your documents so you can see real answers before you decide.
See Dawsco Assist answer your customers' questions.
Book a short call and we will set up a demo using a few of your own documents. No obligation.
